Artifice, Inc.
Technical Support

Technical Support Request Form

For users of any version of DesignWorkshop® or The Great Buildings Collection™.

Note -- This is an HTML form, which can only be used with a browser that supports forms. If you do not see text editing areas below, your browser does not support forms, so please send your error reports by regular e-mail to support@artifice.com.

In general, we would appreciate it if you could submit one form for each significant question.

We look forward to hearing from you!

Contact Information

Your Name

Your Email Address

Subject

Product Reg. No. *
or Digital River order number

Voice Phone

Fax Phone

Software Versions

OS Version *

QD3D Version *

 Artifice Product *

Computer System Memory Settings

Built-in RAM Memory *

Total System Memory, including virtual memory *

Monitor and Display Settings

Monitor Resolution Setting*

Display Color Depth Setting *

DesignWorkshop Application Memory Settings (for Macintosh)

Minimum *

 Preferred *

Your Question or Comment

Can you think of any additional information that would help us answer your question?
Please include the exact text of any error messages you are seeing related to this request.

Check this box if you are interested in DesignWorkshop Training.

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Notes
 
* Software Registration Number
      — Your registration number can be found on the inside front cover of your DesignWorkshop or Great Buildings Collection User Guide, and on the DesignWorkshop box.
 
* Operating System Version
      Macintosh — To check what version of the system you are using, in the Finder use the Apple menu About This Computer... command.
 
* QuickDraw 3D Version
      Macintosh — To check what version of QuickDraw 3D you are using select the QuickDraw 3D file in your Extensions folder (in the System Folder) and then choose Get Info from the File menu.
 
* Software Version
      Macintosh — To check what version of DesignWorkshop you are using, in the Finder select the application icon and use the File menu Get Info command.
 
* Built-in Memory
      Macintosh — In the Finder, use the Apple menu About This Computer... command and read the amount of Built-in Memory.
 
* Total Memory
      Macintosh — In the Finder, use the Apple menu About This Computer... command and read the amount of Total Memory.

 
* Monitor Resolution Setting
      — The dimensions of the total image displayed on your monitor, in pixels, such as 624 x 832 or 1024 x 768.
 
* Display Color Depth
      — The depth or amount of colors currently set for display on your monitor, typically either 256 (8 bit), thousands (16 bit) or million (24 bit).

* Application Memory Setting - Minimum
      Macintosh Only — In the Finder, select the DesignWorkshop icon and then use the File menu Get Info and read the minimum memory setting for DesignWorkshop.

* Application Memory Setting - Preferred
      Macintosh Only — In the Finder, select the DesignWorkshop icon and then use the File menu Get Info and read the preferred memory setting for DesignWorkshop.

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